Detalle de la Oferta

Descripción de la Oferta

As part of our benefits, you will enjoy this:
Weekends off.
Hiring bonus.
Law benefits.
Restrictions Apply*

GENERAL DESCRIPTION OF POSITION

We are currently seeking a motivated and customer-focused Service Desk Level 1 Technician to join our team in El Salvador. This position offers an exciting opportunity to provide first-line technical support and assistance to our clients. Our Service desk will be responsible for providing intermediate technical support and taking scalations from clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, activations, operational functions, troubleshooting, and maintenance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serve as the first point of contact for clients seeking technical assistance via phone, email, or ticketing system.
Provide timely and professional support to resolve basic IT issues and inquiries, including networking issues, virtualization questions, etc.
Assist clients with basic troubleshooting tasks and escalate complex issues to senior technicians as needed.
Log all client interactions, issues, and resolutions accurately in the ticketing system.
Prioritize and escalate support tickets according to established procedures to ensure timely resolution of issues.

REQUIREMENTS

Good command of English (85%)
High school diploma or equivalent required; relevant technical certifications or coursework is a plus.
Previous experience in a customer service or technical support role
Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
Eagerness to learn and develop technical skills in areas such as troubleshooting, IT support tools, customer service, Virtualization, data storage, networking, and disaster recovery.
QUALIFICATIONS

Ability to handle multiple customer environments simultaneously.
Superior customer service skills
Excellent verbal, written and interpersonal skills.
Ability to work independently with minimal supervision.

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes