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TEK EXPERTS

Virtual Machine Engineer L2

TEK EXPERTS

  •  Expira 19/05/2024
  •  San Salvador, El Salvador
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Detalle de la Oferta

Área de la Empresa Tecnologías de Información
Cargo Solicitado Soporte Técnico
Puestos Vacantes 10
Tipo de Contratación Tiempo completo
Nivel de Experiencia De uno a tres años
Salario máximo (USD)
Salario minimo (USD)
Vehículo Indiferente
País El Salvador
Departamento San Salvador

Descripción de la Oferta

This role will:
-Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
-Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
-Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
-Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
-Mentor junior support engineers as needed or requested by management.

Requirements:
*85% English level.
*High school diploma
*Network basic connectivity.
*Basic Operating systems and how to trouble shoot (Windows, Linux)
*Basic Hardware knowledge (password reset, VPN devices, AD credentials)
*Basic knowledge of virtualization (cloud).

OFFER:
*Great Salary
*Law Benefits
*Direct & Undefined Contract
*Training and Development (Paid)
*Career Path (Tek Steps)
*Equipment & Resources

Experiencia Requerida

Agente de Soporte
(Opcional)
Soporte Técnico
(Opcional)
Analista | Programador
(Opcional)
Programador
(Opcional)

Educación Superior

Informática | Sistemas
(Opcional)
Egresado | Pénsum Cerrado
Informática | Sistemas
(Opcional)
Universidad Completa | Graduado

Educación Secundaria

Completa
Requerido

Lenguajes

Inglés
Requerido
Avanzado
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