Detalle de la Oferta

Descripción de la Oferta

Amazing benefits we've got for you:
Career Path
Life and Medical Insurance
Office Schedules (weekends off)
Competitive salaries
Benefits by law
Hiring Bonus
Restrictions Apply*

REQUIREMENTS

English level 90% or higher.
1-2 years prior experience in Desktop and application support
Experience OR knowledge working with Active Directory and Exchange server
administration
Experience utilizing remote monitoring and service ticket-based software packages Technical experience with
desktop support of hardware, software, and TCP/IP networks for both wired and wireless environments.
Knowledge of remote access capabilities (VPN, video, phone, and chat) to enterprise systems using role-based
access and security protocols.
B.S. Degree in Computer Science, Information Technology, or a related field.
Experience in Office365 or Google Workspace tools and lite administration (both are plus)
Experience in Windows 10 is a must.
Experience working in a time-tracking ticketing system.

QUALIFICATIONS

Organized and Detailed Oriented
Good time management
Good at working with minimal supervision
Committed
Excellent communication skills


ESSENTIAL DUTIES AND RESPONSIBILITIES

Perform customer service duties, including remote support through the phone, and onsite support, customer support oriented.
Provide accurate and timely logging of problems and resolutions in appropriate systems
Support basic hardware issues (keyboard, mouse not working, monitor/screen without signal, Wi-Fi not connecting) these are tasks that can be troubleshot remotely, the representative needs to ask to disconnect devices, update drivers, try different cables, etc.
Email not working (Cannot send/receive emails, error messages in Outlook app, etc.)
Operating system issues (Slowness, errors in screen, updates required, etc.)
Ticket handling (Create, update, and close tickets. Good notes documentation, detailed steps like, what was the issue, steps to solve it, closure approval, customer complaints, suggestions, or comments)
Help customers understand the issue, explain steps to solve the issue, and provide tips on how to prevent future incidents
Ensure to delivery a good customer/technical support service (Customer satisfaction)
VoIP Support to lines, platforms, and installations

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes