Descripción de la Oferta

Amazing benefits we've got for you:
Life and Medical Insurance*
Office Schedules (weekends off)*
Competitive salaries
Benefits by law
Hiring Bonus*
Restrictions Apply*

REQUIREMENTS
Studies in Telecommunications or technician in VoIP (DESIRABLE)
Basic knowledge of protocols including VOIP, TCP/IP, SNMP, FTP/SFTP, HTTP (IDEAL)
Minimum 2 years previous experience providing Customer Support to customers of various sizes.
Experience with telephony or voice-related services (SIP, RTP) is a plus.
Basic to intermediate understanding of Networking in a TCP/IP and SIP environment
Changing modem/router/switch settings
Intermediate troubleshooting with VoIP (carriers, outages, call management, call processes, etc.)
Knowledge of telecommunications and network configuration, installation, and support/maintenance procedures and processes.

QUALIFICATIONS
Self-starter and willingness/ability to learn quickly in a fast-paced environment
Excellent interpersonal, oral, and written communication skills
Strong communications skills

GENERAL DESCRIPTION OF POSITION
Provides Intermediate to advanced Hosted VoIP Technical Support and assistance to clients via email, phone, and/or other remote methods.? Evaluates user needs, defines technical problems, and escalate higher tiers to implement solutions. Assists customer in implementing solutions. Perform ongoing activities to maintain and enhance overall system performance.? Typically reports to a project leader or manager. Works on projects/matters of limited complexity in a support role. Work is closely managed.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Voice mail password reset Layer 1 for phones troubleshooting
Software and hardware support for PBX PBX functionality Resource
System Provisioning under supervision (Set up and implement users)?
Troubleshooting of real-time VoIP software, IP / WAN Protocol stacks, and Linux server issues Adds, moves, Changes of phone users?
Troubleshooting QoS Issues Interface with network engineers for troubleshooting.
Assists customer in implementing solutions.
Performs ongoing activities to maintain and enhance overall system performance.?
User Dashboards SME Analyze system performance and manage system resources

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes