Descripción de la Oferta

Amazing benefits we've got for you:
Career Path
Life and Medical Insurance*
Office Schedules (weekends off)*
Benefits by law
Hiring Bonus*

GENERAL DESCRIPTION OF POSITION
At OSI we are continuously growing! Along with one of our clients! We are in search of a broadband data analyst who can help our client “SANGOMA” but, who is SANGOMA?

They are a company that specializes in cloud communications, networking, and security. And we’ve made it our mission to Empower Your Business as your technology partner.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Diagnoses and troubleshoots technical challenges with Sangoma products.
Crafts targeted questions that unravel the mystery behind customer issues.
Delivers support with superhero speed in line with rock-solid SLAs.
Guides clients through a series of actions via phone, email, or chat until technical hurdles are conquered.
Swiftly escalates unresolved challenges to our internal league of software developers.
Provides prompt and accurate feedback, always putting the customer first.
Taps into a treasure trove of internal and external support resources to deliver customer-centric solutions.
Ensures every challenge is documented with precision.
Juggles and prioritizes multiple open issues with finesse.
Captures and immortalizes technical wisdom in the form of epic wiki guides.

REQUIREMENTS
Excellent English skills – verbal and written (above 85%)
1-2 + experience as a technical support Specialist in Networking or Voice telecom, related. (IDEAL)
Proven Customer Service and Technical Support experience
Familiarity with Linux (Free SWITCH and Asterisk), command line wizardry in Linux (IDEALLY)
Experience implementing or supporting Desktop operating systems as well as installing Linux on bare metal and cloud.
Strongly desirable knowledge or Experience in TCP/IP, endpoint security, DNS, DHCP, etc.
Cloud technologies including O365, Endpoint Manager (Intune), Azure AD, etc. (DESIRABLE)
Experience with troubleshooting/ maintenance process

QUALIFICATIONS
Outstanding communication skills
Multitasking Skills
Critical Thinker?
Organized and Detailed-oriented
Reliable and proactive
Excellent interpersonal relationships

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes