Descripción de la Oferta

Amazing benefits we've got for you:
Career Path
Life and Medical Insurance*
Office Schedules (weekends off)*
Competitive salaries
Benefits by law
Hiring Bonus*

Restrictions Apply*

REQUIREMENTS:
Studies in computer science or related field
Min of 1 year of experience in the IT field or related
Proven Customer Service and Technical Support experience (Experience working with tickets (following – ups, proactively communicating with other depts, through emails or calls)
Desirable background in networking and servers
General knowledge of connectivity issues (Printers, email management, password resets, user creation, etc.)
Working experience in Telecommunications (desirable)
Experience with troubleshooting/ maintenance process
Excellent English skills – verbal and written (above 85%)

QUALIFICATIONS :
Committed
Open Minded
Self-starter with demonstrated ability to learn
Outstanding Customer Service skills
Self-Motivated
Able to work with minimal supervision
Organized and Detailed Oriented

GENERAL DESCRIPTION OF POSITION:
Provides intermediate IT support and assistance to clients via?email, phone, and/or other remote methods. Addresses and responds to customer inquiries on service issues including operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support basic hardware issues (keyboard, mouse not working, monitor/screen without signal, Wi-Fi not connecting) these are tasks that can be troubleshot remotely, representative needs to ask to disconnect devices, update drivers, try different cables etc.
Email not working (Cannot send/receive emails, error messages in Outlook app, etc.)
Operating system issues (Slowness, errors in screen, updates required, etc.)
Ticket handling (Create, update, close tickets. Good notes documentation, detailed steps like, what was the issue, steps to solve it, closure approval, customer complaints, suggestions, or comments)
Help customer understand the issue, explain steps to solve the issue and provide tips on how to prevent future incidents
Ensure to deliver a good customer/technical support service (Customer satisfaction)
VoIP Support to lines, platforms, and installations

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes