Área de la Empresa | Agencia de Reclutamiento |
Cargo Solicitado | Despachador |
Puestos Vacantes | 15 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | De uno a tres años |
Salario máximo (USD) | 800 |
Salario minimo (USD) | 750 |
Vehículo | Indiferente |
País | El Salvador |
Departamento | San Salvador |
GENERAL DESCRIPTION OF POSITION
The Service Dispatcher is responsible for attaining maximum utilization of internal and field resources through daily dispatch of service requests by both monitoring and managing incoming client requests so that they can be dispatched to the appropriate resource.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Act as the single point of contact to the customer for all types of service requests.
Coordination of all support groups to ensure maximum utilization of billable resources.
Pre-process service requests as they arrive through email, manual entry, or direct customer input.
Schedule internal and field resources on the ConnectWise dispatch portal.
Monitor resource schedules to ensure prompt time entry on service requests.
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
Improve customer service, perception, and satisfaction
Fast turnaround of customer requests.
Improve usage and increase productivity of support resources.
Escalate service requests that cannot be scheduled within agreed service levels.
REQUIREMENTS
College Studies in International relations
Basic computer and operating system knowledge.
Proficiency in English.?(75-80%)
Proven and Outstanding Customer Service Experience/skills
QUALIFICATIONS
Ability to multi-task, prioritize, and manage time effectively
Fast learning speed and a passion for sales
Typing skills to ensure quick and accurate entry of service request details.
Self-motivated with the ability to work in a fast-moving environment.
Agente de Servicio (Opcional) |
Agente de Calidad (Opcional) |
Despachador (Opcional) |
Cualquier Área de Estudios (Opcional) |
Estudiante Universitario (5to Año) |
Completa Requerido |
Inglés Requerido |
Avanzado |
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