Technical Support Agent

Technical Support Agent Overview Provide technical support and customer service. You will be required to follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as quickly and effectively as possible, recognize more complex problems and escalate accordingly. Responsibilities To provide basic to moderately complex support to AT&T customers on products, systems, peripherals and software Logging of calls from customers onto an AT&T database and following escalation procedures to resolve problems or issues. To provide and maintain strong, professional relationships with all of AT&T’s customers and show empathy for the customers at all times All times, the agent will demonstrate a high level of customer service when helping a customer To provide feedback on a daily basis to the team leader, new emerging issues that have been discovered Skills and Attributes Be over 18 years old Be an advanced or native English language speaker Be a confident and enthusiastic communicator Be a self-starter who is motivated and innovative Have a high stress tolerance Experience and Education (High school Diploma or GED is a must) Experience is not essential but the following would be a distinct advantage: a)Previous call centre experience b)An appreciation of the IT environment, preferably with Internet c)A high level of computer literacy d)A knowledge of hardware and software principles We Offer: Excellent environment. Good benefits package. Growth opportunity. Fixed schedules.