Área de la Empresa | Call Center |
Cargo Solicitado | Soporte Técnico |
Puestos Vacantes | 3 |
Tipo de Contratación | Cualquier tipo de contratación |
Nivel de Experiencia | De uno a tres años |
Género | Indiferente |
Edad | 18 / 70 |
Salario máximo (USD) | |
Salario minimo (USD) | |
Vehículo | Indiferente |
País | El Salvador |
Departamento | Otro |
TECHNICAL SUPPORT SPECIALIST
ROLES AND RESPONSIBILITIES
Gathering information to assist Tier 2 in resolving host and network related issues
Interfacing with the application and database teams to assist in remediation of issues, data collection, and analysis
Performing approved system patching and updates
Providing daily support and technical issue resolution primarily via phone, email and Service Now tickets
Creating clear email and documented communications and notes for other shifts and for other engineer’s part of escalation
Ability write outage notification with varying levels of technical information that will be distributed to large audiences.
REQUIREMENTS
? Knowledge of:
o Windows Server 2008/2012
o Linux, basic commands (sudo, top, etc.)
o Core networking (system-side)
o Core services including DNS (system-side)
o RPM/YUM packages and patching
o Basic to intermediate server troubleshooting skills
? Well - spoken and good written communication skills in English.
? Working knowledge of Microsoft Word, Excel, PowerPoint and Outlook
? Reliable
? Proactive
? Committed
? Can-do” attitude
Soporte Técnico Requerido |
Inglés Requerido |
Avanzado |
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