Descripción de la Oferta

The NOC Technician (DevOps) is responsible of all system monitoring and ensure the highest uptime availability. Is also the person in charge to report, escalate and follow up the system outages, to the proper engineers team. Also, provide Tier 2 support, than include identify and troubleshoot issues related with OS, hardware, software and network issues, within the company.

Required Skills

• Advanced hardware and software knowledge:
o Assembly
o Hardware upgrade installation
o Software upgrade installation
o Advanced Microsoft Office knowledge (specially Excel, Visio and Project)
• Advanced networking knowledge:
o Manage switches and routers
o Manage VLANs
o Run commands (IP Config, Telnet, Trace, etc.)

• Advanced Windows Server 2008/2012 knowledge:
o Infrastructure (Roles, Features, etc.)
o Management (Active Directory, DHCP, DNS, Scripts, etc.)
o Troubleshooting

• Proved experience working with monitoring tools like:
o Icinga
o Grafana
o WhatsUPGold
o Solarwinds
• Basic IP Telephony knowledge
• Experience interacting with end users for technical support purpose

Required Qualifications

• Customer Service oriented
• Fully bilingual (English-Spanish)
• Proactive
• Honest
• Open to work on rotating schedules
• Self-taught person
• 3 years minimum experience in similar positions (Preferred)
• Ability to work under pressure
• Associate Degree in Systems Engineering or second year of Bachelor's Degree in Systems Engineering.

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes