Área de la Empresa | Servicios Financieros Varios |
Cargo Solicitado | Otros Puestos Bancarios |
Puestos Vacantes | 1 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | Menos de un año |
Género | Indiferente |
Edad | 20 / 70 |
Salario máximo (USD) | |
Salario minimo (USD) | |
Vehículo | Indiferente |
País | El Salvador |
Departamento | San Salvador |
The Check Cashing Billing Clerk is accountable for collecting the maximum amount of funds from Ria Money Transfer Agents, related to Check Cashing Services.
Primary Responsibilities
o Manages billing of Chargebacks, Adjustments & Fees for a specific region
o Reach out to Agent’s on a daily basis via phone/fax/email- advising them of returned items
o Fax/email – Returned item notices to agents
o Responsible for verifying the information on checks returned by the bank
o Contact agents regarding overdue balances and determine reason for nonpayment
o Contact agent regarding non–conforming images
o Recover funds from Agents
o Answer incoming calls, resolve agent inquiries, create and provide payment receipts to agents when requested.
Other
o Data entry and data analysis
o Deliver a consistent and professional level of service at all times.
o Achieve billing targets and call quality objectives.
o Advice and influence Agent’s on the payment options for recovery of funds
o Handle each call promptly and in the correct manner, updating records accordingly.
o Input customer related data accurately and efficiently.
o Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified.
o Manage Agents who are resistant by remaining polite, tactful, honest, and firm.
o Decide on the correct action when negotiating payments.
o Have the ability to relate to people from a variety of different backgrounds.
o Be persuasive, persistent and self-motivated. Show empathy, assertiveness, tact and resilience.
o Must be available to work on weekends
Skills/Experience
o English level 70%
o Must be detail oriented, with the ability to work independently
o Knowledge of Excel and Microsoft Office
Otros Puestos Bancarios (Opcional) |
Gestor de Cobros (Opcional) |
Adm. de Empresas | Ing. Comercial (Opcional) |
Estudiante Universitario (2do Año) |
Completa (Opcional) |
Inglés Requerido |
Avanzado |
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