Descripción de la Oferta

Essential Duties and Responsibilities
•Utilize company ticketing system to create, receive, and update Service Tickets
•Work independently or on a team to complete projects as assigned
•Develop and/or maintain project Task Lists
•Provide technical support to clients and other technicians
•Perform periodic reporting to Telecom Manager on various aspects of projects and duties
•Supervise and perform scheduled maintenance on systems in accordance with documentation
•Share in required on-call and after hours support responsibilities


Essential Skills & Requirements
•Have at least 2-3 years of experience in Avaya ACM administration.
•Understand the following technologies as it pertains to Avaya IP Telephony:
o CO Lines - Digital E1/T1 Trunks - IP h.323 Trunks - IP SIP Trunks
o Tenant Partitioning - FRL / COR / COS - CoDec Sets / Network Regions
o Dial Plans
o VDNs, Vectors, Vectors Routing Tables, Variables, Service Hours and Holiday Tables
o Announcements, Audio Groups, Best Service Routing
o Coverage (answer, path, remote, time-of-day …)
o Endpoints management (IP Phones, Gateways, LSP, etc.)
o Groups (Page, Hunt , Intercom, Pickup, Trunk groups)
o Network (AAR, ARS, Route Patterns, Signaling groups, etc.)
o CMS
o Modular Messaging
o One-X Communicator, Agent, Mobile (will be beneficial)
•Experience with Telecommunication or Network System administration is a plus
o APX switches
o SBC (Session Border Controller)
o Cisco AS5400
•Experience working with Avaya products, Call Center or Call Recording Systems are a plus
•Familiarity working with LAN or WAN environments preferred
•Experience setting up and working with Windows Server and Desktop platforms required
•Strong interpersonal skills, communication skills, sense of teamwork and a positive attitude
required
•Excellent organizational skills and the ability to multi-task required
•Open to work flexible hours and weekends
•Advanced English Level (Must)

Experiencia Requerida

Educación Superior

Lenguajes