Descripción de la Oferta

This position is responsible for administering all facets in the Freight Services area.
This may include one or all of the following:
* Cargo booking, tariff publishing and/or preparation, processing and distribution of related paperwork in conformity with Customs and Census regulations and in conjunction with vessel and operation schedules and deadlines.
* Coordinates the processes between Freight Services and traffic, equipment control, intermodal and terminal operations to resolve issues and maintain effective communication to ensure needs are met.
* Ensures process(es) are timely and accurately performed in conformance with established requirements to ensure customer satisfaction.
* May monitor telephone calls and customer feedback ensuring quality and efficient handling of phone calls (applicable to the booking department).
* Participates in any required analysis towards ensuring compliance with established key measures.
* Develops and recommends changes to procedures and work processes to maximize efficiency and productivity ensuring continuous improvement.
* Ensures compliance with company policies.
* Works closely with direct reports promoting work group organization and develops teams’ approach to problem solving.
* Promotes open lines of communication with team and other disciplines to ensure smooth handling of day to day activities.
* Remains knowledgeable in the Common Carrier and Tariff systems (CICS, EZ Tariff, Crowley on-line System and/or any new systems) and ensures proper training is provided to the users as required.
* Supports the performance appraisal process by effectively reporting employee development. Performs other duties as requested.

Required Experience And Education:
* 2 years supervisory experience in one of the above areas and contact center environment (for booking department).
* Minimum 4 years transportation experience preferred.
* Bachelors Degree in Business Administration, Industrial Engineering or related field
* Strong verbal and written communication skills.
* Ability to train and direct the activities of others. Bilingual is required (english/spanish).
* Must possess skill sets and demonstrate proven experience using good judgement in developing, improving and streamlining processes to meet established goals and objectives.
* Requires the ability to effectively manage projects that may vary in nature and scope.

Experiencia Requerida

Educación Superior

Lenguajes