Área de la Empresa | Servicios Financieros Varios |
Cargo Solicitado | Agente de Servicio |
Puestos Vacantes | 1 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | Menos de un año |
Género | Indiferente |
Edad | 20 / 70 |
Salario máximo (USD) | |
Salario minimo (USD) | |
Vehículo | Indiferente |
País | El Salvador |
Departamento | Otro |
Serves customers by providing product and service information; resolving product and service problems.
Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
Maintains safe and clean working environment by complying with procedures, rules, and regulations.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.
Self-awareness: Monitoring how our actions affect the behavior of those around us.
Sensitivity to others: Showing concern toward the needs and feelings of others.
English level – Bilingual
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Should possess good level of communication skills (written and verbal) in English and Spanish.
Should be self-motivated
Answer Emails
Review images – up 500 per hour
Skills/Qualifications
Excellent customer service skills
Excellent Service level to evaluate up to 72%
Telephone Skills
Outbound and Inbound calls measured in the department
Professionalism
Product Knowledge
Problem Solving
Multi-tasking
Excellent Customer Service; 5 month’s to 1 year experience
Excellent communication skills (written and verbal) English & Spanish
Proficient with Microsoft office (Word, Excel Power Point and Access highly desired)
Must be able to type 60 WPM
Numeric typing 8000 KPH
Prepared to perform multitasks
Ability to work under stress
Full schedule availability (flexible and ready to work on weekends and Night shift)
Proactive and dynamic personality
Education
High School Diploma (Minimum requirement)
Agente de Servicio Requerido |
Completa Requerido |
Inglés Requerido |
Avanzado |
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