Descripción de la Oferta

This person will lead our award-winning bilingual customer service team with passion, energy and an unwavering commitment to creating incredible lifetime memories for our guests. Will use managerial skills, customer service background and ingenuity to independently develop and implement strategies for continually maintaining the highest levels of service for our clients and our providers.

Job Responsibilities:
- Manage our multi-channel bilingual contact center operations including phone, email, chat, knowledge base and social media, always motivating the team toward excellence.
- Organize, analyze and present statistical data to ensure a continuous cycle of high performance.
- Manage team schedules, vacations, and resources to ensure both happy and motivated team members and outstanding customer service at all times.
- Independently evaluate, develop and implement strategies and tools to automate and improve our already excellent customer satisfaction and sales.
- Work with trainers to create ongoing monitoring and training programs to ensure long-term success and growth of our customer service and sales team.
- Oversee all levels and avenues of customer satisfaction and loyalty, ensuring each and every customer is handled with respect and care, seeing every possible outcome to a positive end.
- Recruit, interview and select exceptional candidates for positions on our team, independently evaluate current and new agents to ensure continuous excellence.
- Obtain and evaluate customer feedback and experiences, and use them to develop ongoing improvement programs and methodology to increase sales and service levels.

We Offer:
- Opportunity to build our Latin American headquarters in the best area of San Salvador.
- Salary + Performance Bonus

Experiencia Requerida

Lenguajes