Área de la Empresa | Servicios |
Cargo Solicitado | Agente de Soporte |
Puestos Vacantes | 8 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | Menos de un año |
Género | Indiferente |
Edad | 20 / 35 |
Salario máximo (USD) | |
Salario minimo (USD) | |
Vehículo | Indiferente |
País | El Salvador |
Departamento | San Salvador |
The primary function of the Tech Specialist’s job is to provide technical and network problem resolution to end users (customers) by performing a question diagnosis while guiding through step by step solution.
Skills required
* Language Skills
Proficient Verbal and written English communication skills.
* Positive focus on solutions
* Soft skills conveyed when sharing information
* Ability to coherently communicate the message in a simple way
* Expertise
*Call center experience will be a plus
* Keyboard Skills
* Knowledge of a Windows O/S and Internet; Basic PC knowledge preferred.
* Ability to work in a time critical environment.
* Multi-task through multiple applications (talk, type, read)
* Ability to navigate a computerized data entry system or other relevant systems
* Listening Skills
* Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
* Able to provide an exceptional customer experience
Specific skills
* Negotiation Skills
* Look/understand win-win situation
* Energetic approach when negotiating (overcoming objections, not being afraid to say no)
* Use customer need to connect
* Ability to identify, analyze, and solve a problems. Look for solutions/solutions oriented
* Ability to be flexible and quickly adapt to changing business needs and processes
Agente de Soporte (Opcional) |
Inglés Requerido |
Avanzado |
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