Oferta de empleo
Customer Service Representative
RIA DE CENTROAMERICA S.A DE C.V. Trabajo en El Salvador con www.tecoloco.com.sv. Las mejores ofertas de trabajo y ofertas de empleo en Cualquier area en El Salvador.
Detalle de la oferta
detalle de la ofertaRIA DE CENTROAMERICA S.A DE C.V
Multinacional de Servicios Financieros.
NOMBRE DE LA OFERTA
Customer Service Representative Área de la empresa:Servicios Financieros Varios
Cargo solicitado:Cualquier Cargo
Tipo de contratación:Tiempo completo
Nivel de experiencia:menos de un año
Edad:18 / 70
Salario máximo (USD):
Salario mínimo (USD):
DESCRIPCION DE LA OFERTA
Duties and Responsibilities
-Answering inbound calls and assisting customers who need to have their transaction taken (money transfer, bill payment and/or top ups) or have questions regarding our products or need assistance locating an agent near to them.
-Providing individualized customer service of high-standard professional level. The quality of service that our agents are required to handle is 92% of our Quality check-list.
-Building the interest of customers in the products and services offered by the organization.
-Updating the existing database with any modifications or changes of the customer’s information (address, phone number, beneficiaries, etc.).
-Handling customers directly either by telephone and responding to customer inquiries and questions promptly.
-Providing feedback regularly on the effectiveness and soundness of policies and procedures of the Call Center department to their Supervisor.
-Facilitating the collected competitive information to monitor business opportunities and trends.
-Determining problems or issues in queries or complaints handling nature and proposing solutions for Enhancements.
-Ability to handle customer’s calls at the first ring and with courtesy ensuring their transaction is completed at the first call.
-Ability to understand as well as grasp basic customer information.
-Ability to handle diverse people.
-Ability to cope up with difficult customer situations.
-Should analyze the customer problem properly and provide logical solutions.
-Ability to make effective use of resources (telephone, personal computer, applications and time).
-Excellent communication, customer service, interpersonal, and typing skills.
-85% English skill (Speaking, Listening, Writing) and 100% Spanish.
Education and Qualifications
-High school diploma from an accredited institution
-General education degree.
-Interest in helping customers