Descripción de la Oferta

JOB SUMMARY/ OVERVIEW
Provides professional and quality service to external Customers by Utilizing strong verbal and written communication skills, create a genuine, customer friendly experience throughout calls and effective telephone techniques. Provides assistance in a helpful, accurate and timely manner while complying and staying abreast of policies, best practices and standard operating procedures while maintaining a high level of integrity.

Education:
High school diploma

Language Skills:
Proficient Verbal and written English communication skills.
Ability to coherently communicate the message in a simple way
Build confidence and rapport,
Assertiveness when delivering a message

Expertise:
Call center experience will be a plus

Keyboard Skills:
Basic PC knowledge.
Ability to work in a time critical environment.
Multi-task through multiple applications (talk, type, read)

Negotiation Skills :
Look/understand win-win situation
Energetic approach when negotiating (overcoming objections, not being afraid to say no)
Use customer need to connect
Ability to identify, analyze, and solve a problems. Look for solutions/solutions oriented
Ability to be flexible and quickly adapt to changing business needs and processes

Lenguajes