Área de la Empresa | Servicios |
Cargo Solicitado | Agente de Soporte |
Puestos Vacantes | 20 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | Sin experiencia |
Género | Indiferente |
Edad | 18 / 70 |
Salario máximo (USD) | |
Salario minimo (USD) | |
Vehículo | Indiferente |
País | El Salvador |
Departamento | San Salvador |
JOB SUMMARY/ OVERVIEW
The primary function of the Tech Specialist’s job is to provide technical and network problem resolution to end users (customers) by performing a question diagnosis while guiding through step by step solution.
Language Skills:
Positive focus on solutions
Soft skills conveyed when sharing information
Ability to coherently communicate the message in a simple way
Expertise
Call center experience will be a plus
Keyboard Skills:
Knowledge of a Windows O/S and Internet; Basic PC knowledge preferred.
Ability to work in a time critical environment.
Multi-task through multiple applications (talk, type, read)
Ability to navigate a computerized data entry system or other relevant systems
Listening Skills:
Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
Able to provide an exceptional customer experience.
Specific skills:
Negotiation Skills
Look/understand win-win situation
Energetic approach when negotiating (overcoming objections, not being afraid to say no)
Use customer need to connect
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