Descripción de la Oferta

Continuously work to provide service excellence on every call, resulting in high customer satisfaction scores


Provide responsive and proficient support ensuring that customer needs and issues are resolved at the first instance (first call resolution).

Provide customer with recommendations to promote and achieve sales of products and/or services.

Deliver and exceed targets for sales/conversions

Deliver and exceed customer-specified service levels for handle time.

Use scripts as a guide to sell the product or service

Answer billing questions by talking through components of customer accounts

Uses computerized systems to track, document and retrieve information

Track, document and retrieve information in call tracking database

Handle customers’ objections and rebuttals by referring them to published materials and or to senior staff

Learn, understand, retain and regularly update and demonstrate product/process knowledge

Experiencia Requerida

Educación Secundaria

Lenguajes