Descripción de la Oferta

The primary function of the Tech Specialist’s job is to provide technical and network problem resolution to end users (customers) by performing a question diagnosis while guiding through step by step solution.

Skills required

* Language Skills
Proficient Verbal and written English communication skills.
* Positive focus on solutions
* Soft skills conveyed when sharing information
* Ability to coherently communicate the message in a simple way
* Expertise
*Call center experience will be a plus
* Keyboard Skills
* Knowledge of a Windows O/S and Internet; Basic PC knowledge preferred.
* Ability to work in a time critical environment.
* Multi-task through multiple applications (talk, type, read)
* Ability to navigate a computerized data entry system or other relevant systems
* Listening Skills
* Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
* Able to provide an exceptional customer experience

Specific skills
* Negotiation Skills
* Look/understand win-win situation
* Energetic approach when negotiating (overcoming objections, not being afraid to say no)
* Use customer need to connect
* Ability to identify, analyze, and solve a problems. Look for solutions/solutions oriented
* Ability to be flexible and quickly adapt to changing business needs and processes

Experiencia Requerida

Educación Superior

Lenguajes