Área de la Empresa | Call Center |
Cargo Solicitado | Jefe o Encargad@ de Capacitación |
Puestos Vacantes | 1 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | De uno a tres años |
Género | Indiferente |
Edad | 21 / 70 |
Salario máximo (USD) | 1500 |
Salario minimo (USD) | 1000 |
Vehículo | Indiferente |
País | El Salvador |
Departamento | San Salvador |
General Description
Responsible and accountable for the development and facilitation of training programs for Atento CAM with particular emphasis on service, product and systems training for internal employees.
Job Functions/Responsibilities
• Facilitate quality service workshops
• Facilitate leadership workshops
• Facilitate systems training
• Facilitate product training
• Develop and conduct new hire training
• Work with and coach supervisors to develop their leadership skills
• Develop training curriculum for products and systems
• Update existing training on all ATENTO US Nearshore accounts.
• Facilitate training in English and Spanish
• Keep abreast of various delivery techniques, business processes, products and systems necessary for training
Skills and Abilities
• Needs Assessment
• Instructional Design
• Strong Facilitation / Presentation Skills
• Ability to interact with all levels of employees and clients
• Able to travel as required – though should be minimal
• Strong time management
• Motivated, high energy person
• Proficient in MS Word, Outlook, PowerPoint, Excel
• E-learning experience desirable
• Strong collaboration skills
• Strong communication skills (both written and verbal)
• Bilingual English Advanced/Spanish required (this is a must)
• Results oriented
Education
• Bachelor’s Degree minimum
Work Experience
• Minimum of 5 years of experience in a professional training role with an emphasis on quality service
• Training experience in a call center environment preferred but NOT necessary.
Jefe o Encargad@ de Call Center (Opcional) |
Jefe o Encargad@ de Capacitación (Opcional) |
Inglés Requerido |
Avanzado |
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