Descripción de la Oferta

Provide continuous technical support via telephone and other electronic mediums for a limited product category.

Employ a high level of interpersonal and communication skills to move beyond customer's frustrations and solve customer's problem.

Identify the level of technical knowledge of the customer and adjust technical communications to solve customer's problem.

Deliver technical assistance relying on instruction and pre-established guidelines.

Achieve and maintain to a performance standard. Including but not limited to; average handle time, call quality, and customer satisfaction.

Log all incoming calls and accurately complete case notes in the call tracking database. Search and retrieve data from various databases.

Educación Superior