Descripción de la Oferta

Responsible for the day-to-day operations of a team of Team Leaders This position has a direct and immediate impact on the overall efficiency and profitability of the company.

PRIMARY RESPONSIBILITIES
• Exhibit the VXI Culture of Performance and Core Values; Teamwork, Integrity, and Excellence by regularly applying as guiding principles in the decisions and actions chosen based on Reason, Record, and Circumstance.
• Meeting or exceeding Key Performance Indicators and Guidelines. Plans, directs, supervises, and evaluates workflow. Coordinates work activities to achieve the volume expected to meet operational requirements.
• Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans.
• Maintains staff by recruiting, selecting, orienting, and developing employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, and counseling employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Other tasks and duties as assigned by the leadership team.

Experiencia Requerida

Educación Superior

Lenguajes