Descripción de la Oferta

The Accounts Receivable Supervisor is responsible for providing financial, administrative and leadership services in order to ensure effective, efficient and accurate financial and administrative operations. The Accounts Receivable Supervisor must comply with established policies and procedures.
The Accounts Receivable Supervisor reports to the Accounts Receivable Manager and is responsible for providing financial and administrative services. This includes processing and monitoring payments and account activity of agents. Providing these services in an effective and efficient manner will ensure that agents’ balances remain current, and accounts remain active and transacting, supervise a team of AR clerks performing the above mentioned functions and ensure the team performs per the company’s goals and objectives.
Perform the day to day processing of reconciliation and monitoring of agent accounts to identify unpaid balances, short payments, and any other issues with the accounts, and supervise a team of AR clerks in those activities. The supervisor will have a hands-on approach in the Accounts receivable department, taking care of an assignment of accounts, as well as being the initial point person for escalation.

RESPONSIBILITIES
•Supervise, manage, and control Accounts receivable activities and performance for an assigned team
•Work on the escalation of issues for their resolution
•Communicate to management effectively and on a timely manner of issues that require immediate attention
•Coordinate schedules, vacation, and other needs of personnel under his/her responsibility
•Follow company policies and procedures regarding progressive discipline and corrective actions
•Apply disciplinary actions as needed
•Train personnel on appropriate policies and procedures
•Promote a positive and enriching environment for all around him/her
•Monitor account payments and balances
•Verify Posting of deposits
•Research issues on cancellations and refunds
•Research unmatched deposits
•Run reports and reconcile activity
•Prepare reports for agents as needed
•Contact agents to discuss balances and activity and collect on past due balances
•Follow up on payments pending
•Escalate issues per policies and procedures for suspension and/or collections efforts
•Identify risks and inform management
•Liaise with agents to ensure continued business, growth, and account overall wellness
•Liaise with Sales and other internal departments on the resolution of agent accounts
•Develop strong customer and sales focus and high service level relationships with internal and external clients
•Assist in the daily operations of the Accounts Receivable department
•Meet established timelines, and pre-defined goals for assigned work
•Ensure compliance with company policies and procedures


Job Requirements
•Bilingual English/Spanish
•Excellent interpersonal skills
•Leadership skills
•Team building skills
•Bookkeeping skills
•Analytical and problem solving skills
•Decision making skills
•Effective verbal and listening
•Excellent communication skills
•Attention to detail and high level of accuracy
•Very effective organizational skills
•Effective written communications skills
•Computer skills including the ability to operate computerized accounting, spreadsheet and word processing programs, and email at a highly proficient level
•Stress management skills
•Time management skills
•University studies background in Accounting, or Finance (Preferred)
•Experience in account reconciliations, collections and managing large amounts of information
•Demonstrated Experience in managing people

PERSONAL ATTRIBUTES
The incumbent must maintain strict confidentiality in performing the duties of the Finance Operations team. The incumbent must also demonstrate the following personal attributes:
•Be honest and trustworthy
•Be respectful
•Possess cultural awareness and sensitivity
•Be flexible
•Demonstrate sound work ethics

Please send your resume to xxxx.xxxxx.xxx

Experiencia Requerida

Educación Superior