Descripción de la Oferta

If you are interested on the position please send your resume with the name of the position to aurrutia@atento.com.gt

POSITION MISSION:
Serves as the primary point of contact for the client and is responsible for client satisfaction. Is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, should build relationships with clients to encourage new and repeat business

MAIN FUNCTIONS:

*Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
*Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
*Ensures that client issues are dealt with in an efficient manner.
*Owns the contract and contract renewals for new work for an existing client.
*Works closely with the operations team in order to maintain a continuous knowledge of operations status in order to identify potential issues and/or opportunities within or related to the operation.
*Ensures that all processes and procedures are completed, quality standards are met, and that operations are profitable.
*Aware and in pursuit of opportunities for account growth and new business,
*Communicates the client's goals and represent the client's interests to the team.
*Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
*Understanding of company capabilities and service, and effectively communicates all offerings to the client.

Experiencia Requerida

Lenguajes