Área de la Empresa | Servicios |
Cargo Solicitado | Agente de Soporte |
Puestos Vacantes | 1 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | Menos de un año |
Género | Indiferente |
Edad | 18 / 35 |
Salario máximo (USD) | |
Salario minimo (USD) | |
Vehículo | Indiferente |
País | El Salvador |
Departamento | San Salvador |
Responsibilities:
Apply knowledge of systems, procedures, customers, products and processes [relating to wireless products] to perform more complex and diverse functions with moderate reliance on others for direction. Work is performed under more moderate supervision and requires a greater degree of judgment and evaluation. Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance. May assess needs and suggest/promote alternative products and services. Continuously work for exceptional customer experience, resulting in high customer satisfaction scores. Deliver and exceed customer-specified service levels for handle time. Learn, understand, retain and regularly update and demonstrate product/process knowledge. Track, document and retrieve information in call tracking database.
Skills/ Requirements
• Able to speak with customers in a calm, enthusiastic and friendly tone of voice. Able to provide an exceptional customer experience
• Verbal and written communication to analyze, interpret and address customer needs.
• Advance English Levels
o Positive focus on solutions
o Soft skills conveyed when sharing information
o Ability to coherently communicate the message in a simple way
o Build confidence and rapport,
o Assertiveness when delivering a message
• Problem Solving
o Problem identification (ability to structure a problem to fix)
o Look for solutions/solutions oriented
o Decision making skills
• Ability to be flexible and quickly adapt to changing business needs and processes.
• Ability and willingness to provide pre-sales support as well as to promote and sell products or services.
• Negotiation Skills
o Look/understand win-win situation
o Energetic approach when negotiating (overcoming objections, not being afraid to say no)
o Use customer need to connect
• Knowledge of a Windows O/S and Internet; Basic PC knowledge preferred.
• Ability to work in a time critical environment.
• Ability to navigate a computerized data entry system or other relevant systems
• Multi-task through multiple applications (talk, type, read)
• Intellectual Horse-Power
• High school diploma
• Customer Service/ Call center experience will be a plus
Completa (Opcional) |
Inglés (Opcional) |
Avanzado |
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