Descripción de la Oferta

Skills/ Requirements
• Able to speak with customers in a calm, enthusiastic and friendly tone of voice. Able to provide an exceptional customer experience
• Proficent Verbal and written English communication skills.
o Positive focus on solutions
o Soft skills conveyed when sharing information
o Ability to coherently communicate the message in a simple way
o Build confidence and rapport,
o Assertiveness when delivering a message
• Ability to identify, analyze, and solve a problems
o Look for solutions/solutions oriented
• Ability to be flexible and quickly adapt to changing business needs and processes.
• Ability and willingness to provide pre-sales support as well as to promote and sell products or services.
• Strong verbal communication Skills
• Basic PC knowledge.
• Ability to work in a time critical environment.
• Ability to navigate a computerized data entry system or other relevant systems
• Multi-task through multiple applications (talk, type, read)
• High school diploma
• Customer Service/ Call center experience will be a plus

Responsibilities:
Apply knowledge of procedures, customers, products and processes.Work is performed under moderate supervision and requires the achivement of goals or metrics . Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance. May assess needs and suggest/promote alternative products and services. Continuously work for exceptional customer experience, resulting in high customer satisfaction scores. Deliver and exceed customer-specified service levels for handle time. Learn, understand, retain and regularly update and demonstrate product/process knowledge. Track, document and retrieve information in call tracking database.

Educación Secundaria

Lenguajes