(Base de datos) | |
Área de la Empresa | Servicios |
Cargo Solicitado | Agente de Soporte |
Puestos Vacantes | 20 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | Sin experiencia |
Género | Masculino |
Edad | 18 / 60 |
Salario máximo (USD) | 600 |
Salario minimo (USD) | 500 |
Vehículo | Indiferente |
País | El Salvador |
Departamento | San Salvador |
Duties and Tasks/Essential Functions:
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled call backs to customers where necessary;
Stay current with system information, changes and updates
Skill and Knowledge Qualifications:
Proper phone etiquette;
Ability to speak and write clearly and accurately;
Demonstrated proficiency in typing and grammar;
Knowledge of relevant software computer applications and
Requipment;
Knowledge of customer service principles and practices;
Effective listening skills;
Willingness to co-operate with others and work to the greater good;
Multi-tasking capabilities;
Inglés (Opcional) |
Avanzado |
Por favor, ingresa tu correo electrónico
Por favor, ingresa un correo electrónico válido