Área de la Empresa | Servicios Financieros Varios |
Cargo Solicitado | Agente de Servicio |
Puestos Vacantes | 5 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | Menos de un año |
Género | Indiferente |
Edad | 18 / 50 |
Salario máximo (USD) | |
Salario minimo (USD) | |
Vehículo | Indiferente |
País | El Salvador |
Departamento | La Libertad |
Duties and Responsibilities
-Answering inbound calls and assisting customers who need to have their transaction taken (money transfer, bill payment and/or top ups) or have questions regarding our products or need assistance locating an agent near to them.
-Providing individualized customer service of high-standard professional level. The quality of service that our agents are required to handle is 92% of our Quality check-list.
-Building the interest of customers in the products and services offered by the organization.
-Updating the existing database with any modifications or changes of the customer’s information (address, phone number, beneficiaries, etc.).
-Handling customers directly either by telephone and responding to customer inquiries and questions promptly.
-Providing feedback regularly on the effectiveness and soundness of policies and procedures of the Call Center department to their Supervisor.
-Facilitating the collected competitive information to monitor business opportunities and trends.
-Determining problems or issues in queries or complaints handling nature and proposing solutions for Enhancements.
Job Requirements
-Ability to handle customer’s calls at the first ring and with courtesy ensuring their transaction is completed at the first call.
-Ability to understand as well as grasp basic customer information.
-Ability to handle diverse people.
-Ability to cope up with difficult customer situations.
-Should analyze the customer problem properly and provide logical solutions.
-Ability to make effective use of resources (telephone, personal computer, applications and time).
-Excellent communication, customer service, interpersonal, and typing skills.
-85% English skill (Speaking, Listening, Writing) and 100% Spanish.
Education and Qualifications
-High school diploma from an accredited institution
-General education degree.
-Interest in helping customers
Agente de Servicio (Opcional) |
Adm. de Empresas | Ing. Comercial (Opcional) |
Cualquier Nivel de Estudios |
Completa (Opcional) |
Inglés Requerido |
Avanzado |
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